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Terms & Conditions Of Service

Terms and Conditions of Service

Introduction to Your Contract

Jelp operates as an intermediary, connecting you with a range of service providers. We are authorised by these providers to enter into contracts on their behalf. When you make a booking, we will review your request and allocate the service to the most suitable provider. Upon receiving your confirmation, a contract will be established between you and the service provider, as set out in these terms.

It is essential to understand that while Jelp facilitates the process of booking and liaises with service providers, your legal contract for service provision is directly with the service provider, not with us. All responsibilities regarding service delivery fall under the service provider’s jurisdiction. As you move forward with booking services, please read these terms carefully, as they are legally binding upon entering into a contract with a provider.

Key Sections to Note:

  • Clause 10 (Consumer’s Rights)
  • Clause 11 (Business Customers’ Rights)

1. Definitions

This section explains the terms used within this agreement, specifically referring to the following key entities and concepts:

  • Jelp: Our company, based in Australia, handling the booking process for a variety of services.
  • Cancellation Charge: The fee that applies if you decide to cancel a service booking. The amount varies depending on the type of service and how close to the appointment the cancellation occurs.
    • For regular cleaning services, if cancelled within 48 hours of the scheduled time, a charge of $50 applies.
    • For other services, like maintenance or repairs, a 100% cancellation fee is applied if the cancellation is within 48 hours.
  • Rescheduling Charge: A fee charged if you alter the timing of your appointment within 48 hours of the scheduled service.
    • For regular cleaning services, this is generally $20.
    • For other services, a charge of 50% of the service price may apply if the schedule change is made less than 48 hours before the appointment.

2. Formation of Your Contract with the Service Provider

Consumers:

If you are a consumer (individual using services for personal, non-business purposes), the process of forming a contract will proceed as follows:

  1. Initial Inquiry: You will make an inquiry either via phone, email, or online form, confirming that you have read and understood these terms.
  2. Booking Confirmation: Based on your information, we will send an estimate. If you choose to proceed, this constitutes an offer to enter into a service agreement.
  3. Confirmation of Details: Once your booking is confirmed, you will receive the “First Confirmation Email,” which includes a detailed estimate of costs and services.
  4. Acceptance of Offer: The contract is finalised when you receive the “Second Confirmation Email,” which formally confirms the booking details and identifies the provider. This is the moment your contract with the service provider is activated.

Business Customers:

If you are booking services for business purposes, the process is similar, except that:

  1. You agree to the terms and proceed with the booking in the same manner, with the First Confirmation Email confirming the details on behalf of the service provider.
  2. The contract with the provider is formed upon sending the confirmation email.

Regardless of whether you are a consumer or business, the legal responsibility for service provision lies with the provider, not Jelp. Our role is limited to facilitating the booking and confirming the service provider, not executing or overseeing the service delivery.

Cancellation Rights for Consumers:

Consumers are entitled to cancel the contract within 14 days of booking, as per the Consumer Contracts Regulations (Competition and Consumer Act 2010). After the 14-day period, standard cancellation or rescheduling charges apply.

3. Service Provision

Once your booking is confirmed, the provider will:

  • Use reasonable skill and care in delivering the services.
  • Make every effort to adhere to the timeline and scope specified in the First Confirmation Email, but delays may occur due to uncontrollable events (see clause 12 for details on external factors).
  • Provide the necessary equipment and materials as outlined in your booking confirmation.
  • Ensure that all actions are compliant with industry standards, relevant laws, and safety regulations.

In cases where the service provider delegates part of the work, they remain responsible for the full delivery of the service.

4. Your Responsibilities

In order for the service provider to perform the services effectively, you must fulfill the following obligations:

  1. Providing Necessary Information: You must provide accurate and complete details related to your property and the service requirements. If you fail to provide full or correct information, additional charges may apply to cover any additional work.
  2. Cleaning Services: If the service involves cleaning, you must specify all tasks that need to be carried out, including any special care required for delicate items or areas. The provider is only responsible for standard cleaning unless otherwise agreed.
  3. Waste Removal Services: If waste removal is part of your service, you must clearly identify items to be removed. The provider is not responsible for any items that are removed by mistake if you did not identify them clearly.
  4. Pest Control Services: If pest control services are booked, you must follow the provider’s pre-service and post-service instructions. Failure to do so could prevent the service from being carried out.
  5. Access to Property: You must ensure that the provider can access your property on the agreed date and time. If you provide keys or access codes, they should work properly, and you should inform us about any alarms or special requirements.
  6. Provision of Utilities: You are responsible for providing water, electricity, and toilet facilities during the service.
  7. Preparation of Property: If needed, prepare your property by moving furniture or covering sensitive items to protect them from dust, dirt, or damage during the service.
  8. Parking and Access: You must arrange for appropriate parking space for the service provider’s vehicle. Any parking fees or congestion charges are also your responsibility.
  9. Providing Required Equipment: If the service requires customer-provided equipment (such as cleaning supplies or tools), you must ensure these are available and in good working condition.
  10. Pets and Children: Ensure that pets are securely contained and that no children are left unsupervised during the service. The provider is not responsible for caring for animals or children.
  11. Insurance: You must maintain adequate insurance coverage for your property, and the provider may request proof of insurance.
  12. Waste Removal Post-Service: After the service, unless otherwise agreed, you are responsible for arranging the disposal of any waste left behind.

Failure to meet these obligations could prevent the provider from performing the service. If this happens, it may be classified as an “Event Outside the Provider’s Control,” and the provider may suspend or cancel the service (see clause 12 for details). If services are canceled due to your failure to meet obligations, cancellation charges will apply.

Liability and Insurance

Both Jelp and the service provider maintain public liability insurance to a minimum of AUD 2 million to cover accidents or incidents that occur during service delivery. Additionally, product liability insurance, where applicable, is also maintained at the same amount.

Changes to Service Details

If changes to the service need to be made, you should notify Jelp as soon as possible. We will notify you of any changes in price or availability and help coordinate the rescheduling if necessary. If changes are made within 48 hours of the appointment, additional charges may apply.

For any alterations that result in a reduced service time, you will be liable to pay for the original service duration, unless the change was made more than 24 hours in advance.

Final Terms

This agreement constitutes the entire understanding between you and the service provider. If you have any questions about these terms or need further clarification, please contact Jelp before proceeding with your booking.

By entering into this agreement, you acknowledge that you have read, understood, and accepted the full terms and conditions governing the services.


5. Site Visits

  1. Purpose of Site Visits
    Some services offered by the Provider may require a site visit before the service can be provided. These services could include tasks like removals, landscaping, gardening, building work, handyman services, pest control, and waste collection, among others. A site visit may also be necessary for other services depending on the specific details you provide when making your booking.

  2. Booking and Scheduling
    If a site visit is needed, Jelp will inform you during the booking process. A mutually convenient time will be arranged for the Provider to visit your property or another location where the services are to be performed.

  3. Site Visit Fee
    A fee will be charged for the site visit, which will cover the Provider’s expenses for attending your location. This fee will typically range between AUD 25.00 and AUD 45.00 (including GST), depending on the service being provided. The exact fee will be agreed upon at the time of booking.

  4. Site Visit as Separate Service
    The site visit may take place on the same day as the services are to be performed, but it is considered a separate service on its own. If the Provider arrives at the agreed time but is unable to access your property or if you cancel the service after their arrival, the Provider is entitled to retain part of the site visit fee to cover travel and other costs, as specified in clause 13.1.7.

  5. Consumer Rights During Cancellation Period
    If you are a consumer and the services are to be carried out within 14 days of booking (the cancellation period), the Provider may ask you to sign a written request allowing the service to proceed during this period. If you choose not to sign, the service will be delayed until the cancellation period has ended, and your appointment will be rescheduled.

6. Changes to These Terms

  1. Amendments to Terms
    Jelp may update these Terms at its discretion for various reasons, including but not limited to:

    • Changes in payment methods.
    • Operational adjustments in how services are provided.
    • Correcting any obvious mistakes.
    • Changes in rates or prices (see clause 9.11).
    • Compliance with new laws or regulations.

  2. Notice of Changes
    If any changes are made to these Terms, you will be notified before the changes take effect. If you do not agree with the changes, you may cancel your services in line with the provisions of clause 13.

  3. Written Agreement for Changes
    Unless explicitly stated in this clause 6, any changes to these Terms must be agreed upon in writing by Jelp before they become effective.

7. If There Is a Problem with the Services

  1. Reporting Problems
    If the services are not provided as agreed or there is an issue with the quality, please contact Jelp immediately, and no later than one months after discovering the issue. The Provider will investigate and, if the problem is due to their fault, will aim to fix or correct the issue as soon as possible.

  2. Exclusions
    The Provider is not responsible for the following:

    • Failure to notify them of a defect within two months of discovery.
    • Damage or disruption caused by third parties present during the service.
    • Damage resulting from your negligence or actions, or that of anyone you authorized to carry out work.
    • Damage to your garden or vegetation where instructions were followed properly.
    • Issues like stains, ingrained dirt, or wear and tear that cannot be remedied using standard cleaning methods.
    • Problems caused by faulty equipment or materials provided by you.
    • Tasks not included in the original booking or those beyond the Provider’s scope.

  3. Site Inspection and Documentation
    If the issue cannot be resolved immediately, a site inspection may be arranged. The customer care representative may take photographs for reporting purposes and to help resolve the issue.

  4. Consumer Legal Rights
    As a consumer, you have specific legal rights regarding services that are not carried out with reasonable care and skill, or if faulty materials were used. These rights are protected under Australian law, and you can find more information from the Australian Competition and Consumer Commission (ACCC) website. These legal rights are not affected by these Terms.

8. Materials

  1. Requirement for Materials
    Sometimes, the Provider may not have all the materials needed to complete the services until they begin the work. This can happen if certain requirements only become apparent during the job.

  2. Purchasing Additional Materials
    If additional materials are required, the Provider may need to purchase them locally. If this occurs, the Provider will charge for the time spent traveling to the supplier and back, at their standard rates. For consumers, any extra costs will be agreed upon in advance.

  3. Delivery and Handling of Materials
    If the materials cannot be sourced locally and need to be ordered, the Provider may schedule another visit to complete the services once the materials arrive. You will not be charged for time spent obtaining incorrect materials, but you may be charged for any time spent trying to find the right materials.

  4. Payment for Materials
    If the Provider buys materials for the services, you will pay for them as outlined in the First Confirmation Email. If additional materials are required, the Provider will discuss the cost with you and may ask for payment at the time of purchase or arrange for invoicing.

  5. Excess Materials
    Any unused materials will be left on-site unless you request otherwise. If you want them removed, please notify the Provider at least two working days in advance.

  6. Quality of Materials
    The Provider ensures that all materials used are new, of good quality, and suitable for the service. However, if you supply your own materials, the Provider is not responsible for their quality or suitability for the intended use.

  7. Special Requirements for Materials
    If you have specific needs or purposes for the materials used, please inform the Provider before work begins. It is best to provide this information in writing to avoid misunderstandings.

9. Price and Payment

  1. Service Price
    The price for the services (including any required equipment) will be as stated in the First Confirmation Email. This may be based on the time required for the service or other factors, such as weight for waste removal. The agreed price will also be confirmed at the time of booking.

  2. Call-Out Charges
    For certain services like building, handyman, or pest control work, a separate call-out charge may apply. This will be specified during the booking process. If the Provider arrives but cannot access the property or if the service is canceled upon their arrival, the call-out fee will be retained to cover the costs incurred.

  3. Changes in Prices
    The Provider’s rates can fluctuate based on various factors such as inflation or changes in the cost of materials. If there is a price difference between the original quote and the final charge, Jelp will notify you in advance. If you are not happy with the revised price, you are free to cancel the service without penalty.

  4. Payment Methods
    Payments can be made via cheque, credit/debit card, bank transfer, or standing order. Payments made through Jelp’s website will be processed by third-party payment partners, such as Stripe or ANZ Transact.

  5. No Cash Payments
    Cash payments are not accepted by the Provider or Jelp.

  6. Delayed Payments
    If payment is due after snagging work (e.g., for handyman or building services), the balance will be due upon completion of the snagging work or 14 days after the original work is completed if no snagging is required.

  7. Increased Charges
    If the scope of work increases or changes during the service, the Provider may charge an additional amount. You will be asked for approval before proceeding with any additional costs.

  8. Advance Payments
    In some cases, you may need to pay an advance for the services or materials. This will be outlined in the First Confirmation Email, and you must pay the amount specified by the due date.

  9. Final Payments
    Once the service is completed, you will be invoiced for the remaining balance. Payments must be made within 30 days unless specified otherwise in the First Confirmation Email.

  10. Late Payments
    If you fail to pay on time, the Provider may suspend the services until payment is received. You may also be charged interest on overdue amounts at the rate specified in the Late Payment of Commercial Debts (Interest) Bill 2003 for non-consumers, or 3% above the ANZ’s base lending rate for consumers.

  11. Credit Card Payments for Overdue Amounts
    If payment is not made by the due date, the Provider reserves the right to process the payment using the credit card details you provided when making the booking, including any interest or overdue charges.

  12. Disputed Invoices
    If you dispute an invoice in good faith, you must notify Fantastic Services Group Pty Ltd as soon as possible. During the dispute, interest charges will not apply.

 

10. PROVIDER’S RESPONSIBILITY TO CONSUMERS

10.1 Applicability of Clause 10
This section applies to you solely if you are a “Consumer,” as defined by applicable laws.

10.2 Provider’s Liability for Loss or Damage
In the event that the Provider fails to adhere to these Terms or acts negligently, the Provider will be held accountable for any loss or damage that results directly from such failures, provided the loss or damage is foreseeable. Losses are considered foreseeable if they were an obvious result of the breach, or if both parties anticipated such outcomes when the agreement was made. However, the Provider is not liable for any losses or damages that are considered unforeseeable at the time the contract was established.

10.3 Damage During Service Provision
If the Provider is conducting services at your property, the Provider will be responsible for repairing any damage caused to your property during the installation or performance of services. However, the Provider is not liable for the cost of repairing any existing damage or pre-existing faults in your property that may be discovered during the course of providing the services.

10.4 Use of Services
The Provider offers services strictly for domestic and personal use. If you decide to use the services for any commercial, business, or resale purposes, the Provider will not be held liable for any associated losses, including but not limited to loss of profits, loss of business, business interruption, or loss of business opportunity.

10.5 Limitations on Financial Liability
Subject to the provisions of clause 10.6, the total financial liability of the Provider for any direct, indirect, or consequential losses arising from or related to the contract shall never exceed the lesser of AUD 5,000 or the total amount you have paid or are obligated to pay to the Provider under the contract in the 12 months immediately preceding the date of your claim against the Provider.

10.6 Exclusions from Liability
Notwithstanding any other provisions in these Terms, the Provider cannot exclude or limit its liability for the following:

  1. Death or personal injury caused by the negligence of the Provider or its employees, agents, contractors, or subcontractors;
  2. Fraud or fraudulent misrepresentation;
  3. Violation of consumer guarantees as per the Australian Consumer Law (ACCC);
  4. Breach of any obligations under the Australian Consumer Law and Fair Trading Act 2012;
  5. Defective products as defined under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010); or
  6. Any other form of liability that cannot be lawfully excluded or limited under Australian law.

10.7 Consumer Rights on Goods Supplied by Provider
If the Provider supplies any goods as part of the services provided, and if you are a Consumer, you have specific legal rights concerning goods that are faulty or not as described. The Provider is legally obligated to supply goods that conform to the terms of the contract. Information about your legal rights is available from the Australian Competition and Consumer Commission (ACCC) or Fair Trading Australia. These rights are unaffected by anything in these Terms.

10.8 Survival of Provider’s Liability
The obligations and responsibilities described in this clause 10 will remain in effect even if the contract between the Provider and the Consumer is terminated or expires.

11. PROVIDER’S LIABILITY TO NON-CONSUMERS

11.1 Applicability of Clause 11
This clause applies if you are not a Consumer, as defined by applicable law.

11.2 Limitations on Liability for Non-Consumers
Nothing in these Terms shall exclude or limit the Provider’s liability for:

  1. Death or personal injury caused by the negligence of the Provider or its employees, agents, contractors, or subcontractors;
  2. Fraud or fraudulent misrepresentation;
  3. Violation of the terms implied by the Australian Consumer Law (ACL) as part of the Competition and Consumer Act 2010;
  4. Any other liability that cannot be lawfully excluded or limited under Australian law.

11.3 Exclusions of Liability for Certain Losses
Subject to the limitations in clause 11.2, the Provider will not be liable for any of the following losses, whether in contract, tort (including negligence), or otherwise:

  1. Loss of profits, revenue, business, or sales;
  2. Loss of business opportunity, goodwill, or anticipated savings;
  3. Loss or corruption of data;
  4. Any indirect or consequential loss arising from or in connection with the contract.
    Additionally, the total liability of the Provider for all other losses arising under or in connection with the contract shall never exceed the lesser of AUD 5,000 or the total amount you have paid or are obligated to pay to the Provider in the 12 months immediately preceding the date of the claim.

11.4 Exclusion of Implied Terms
To the fullest extent allowed by law, any terms implied by the Australian Consumer Law are excluded from the contract between the Provider and the non-Consumer.

11.5 Survival of Provider’s Liability
The provisions of this clause 11 will survive the termination or expiration of the contract.

12. EVENTS BEYOND PROVIDER’S CONTROL

12.1 Non-Liability for Force Majeure Events
The Provider will not be liable for any failure or delay in fulfilling its obligations under these Terms if such failure or delay is caused by an Event Outside the Provider’s Control.

12.2 Definition of Event Outside the Provider’s Control
An “Event Outside the Provider’s Control” is any event or circumstance beyond the reasonable control of the Provider. Examples include, but are not limited to:

  1. Adverse weather conditions that make it impossible or unsafe for the Provider to perform the services;
  2. Unsafe conditions in your property preventing the performance of services;
  3. Your failure to fulfill obligations under clause 4, preventing the Provider from delivering services at the agreed time or at all. This includes failure to provide access to your property or adequately prepare it for service provision;
  4. Unforeseen technical issues or changes to the services you requested, which may require additional work or waiting for new materials;
  5. Instructions or changes related to statutory or regulatory compliance, such as planning consents or environmental requirements;
  6. Non-delivery or delays of materials from suppliers, which prevent the Provider from proceeding with services as planned;
  7. Delays due to the involvement of other service providers hired by you;
  8. Any other unforeseen or unavoidable event, including industrial actions, natural disasters, war, terrorism, or public utility failures.

12.3 Response to Events Outside the Provider’s Control
In the event of an Event Outside the Provider’s Control, the Provider will make efforts to resume services as soon as possible once the situation has been resolved. Delays may occur, sometimes significantly, in such cases.

12.4 Suspension of Provider’s Obligations
If an Event Outside the Provider’s Control occurs, the Provider will notify you as soon as reasonably possible. The Provider’s obligations under the contract will be suspended during the event, and the time for performance will be extended by the duration of the event. The Provider will attempt to resume services as soon as the event has ended.

12.5 Cancellation Rights During an Event Outside the Provider’s Control
If an Event Outside the Provider’s Control persists and you no longer wish to continue with the services, you may cancel the contract according to the cancellation provisions under clause 13. The Provider may also cancel the contract if the event continues for more than four weeks, as per its cancellation rights under clause 14.

 

13. Your Rights to Cancel and Refund Entitlements

  1. Consumer Cancellation Rights: Under the provisions of the Competition and Consumer Act (and applicable consumer protection legislation), if you are classified as a Consumer, you are granted certain rights to cancel your contract with Fantastic Services Group Pty Ltd within a 14-day period, beginning from the date you receive the Second Confirmation Email from us, which confirms your booking and the details of the service provider you will be engaging. This 14-day cancellation window allows you to change your mind without any obligation to provide a reason.

  2. Exercising Your Right to Cancel: To exercise your right to cancel, you must notify Fantastic Services Group Pty Ltd of your decision clearly. This can be done through a variety of methods, including:

    • Sending a written letter by post or email.
    • Making a telephone call to our customer service team.
    • Completing and submitting the Cancellation Form available on our website (though this form is not mandatory).

    You can also submit your cancellation request directly via our website (https://jelp.com.au/) using an electronic form or another statement, and we will confirm the receipt of your cancellation promptly via email or other durable means.

    For your convenience, here are our contact details for cancellation requests:

    • Postal Address: Shop 2 / 198 St Kilda Rd, St Kilda, VIC 3182, Australia
    • Phone: 1300 00 JELP
    • Email: support@jelp.com.au

  3. Meeting the Cancellation Deadline: To ensure that your cancellation request is valid, it is sufficient for you to send us the cancellation notice before the expiration of the 14-day period, as described above. This ensures that you comply with the specified timeframe.

  4. Reimbursement Following Cancellation: If you cancel the contract before the services are delivered, you will be entitled to a full refund of any payments made to us, which will be reimbursed to you in full, with no deductions. This refund will be processed promptly, and you will receive it no later than 14 days after we are notified of your cancellation.

  5. Refund Process: The refund will be made using the same method of payment that was originally used for the booking, unless you have explicitly agreed to another method. You will not incur any fees or charges as a result of receiving this refund.

  6. Cancellation after Service Request: If, however, you requested that the service provider begin delivering the services during the 14-day cancellation period, you will be required to pay for the services that were delivered up to the point that you notified us of your intention to cancel. This includes any site visit or call-out charges, as applicable. The amount you owe will be calculated based on the services that have already been rendered before your cancellation notification.

  7. Completion of Services and Loss of Cancellation Rights: If you requested that the services begin during the 14-day cancellation period, please be aware that once the services are completed, your right to cancel the contract is forfeited, and you will be required to pay for the services in full.

  1. Non-Consumer Cancellation Rights:

    If you are not a Consumer, or if you are a Consumer but the 14-day cancellation period has already passed, different terms apply. If you wish to cancel the services provided by the service provider, the following rules apply:

    1. Cancellation Prior to Service Commencement: You may cancel the service without incurring any charges, as long as you provide notice at least 24 hours before the scheduled service start time. To confirm the cancellation, please contact Fantastic Services Group Pty Ltd, and we will send you written confirmation. If you fail to provide at least 24 hours’ notice, you will be subject to a Cancellation Charge.

    2. Refund after Cancellation: If you cancel the service with sufficient notice (i.e., 24 hours before the scheduled start), any advance payments you made for services that have not been provided will be refunded to you. However, this refund may be subject to deductions in accordance with any applicable cancellation charges.

    3. Cancellation after Work Commencement: If the provider has already begun working on the service when you cancel, you will be liable for any reasonable costs the provider has incurred in preparation or delivery of the service up to that point. This cost will be deducted from any refund due to you or invoiced directly if no refund applies.

  2. Regular or Periodic Services: For services that are provided on a regular or periodic basis (such as weekly cleaning or gardening services), you may cancel the service at any time by providing at least 7 days’ written noticebefore the next scheduled service. In this case, any advance payments for services not yet provided will be refunded, but a Cancellation Charge may apply if you cancel with less than 7 days’ notice.

  3. One-Off Tasks Spanning Multiple Days: If your service involves a one-off task that takes place over multiple days (such as landscaping or decoration), you can cancel the service at any time after it has started. You will receive a refund for any unprovided services, but you will need to pay for the work completed up to the point of cancellation. Any charges for materials or work completed will be deducted from your refund or invoiced to you if no refund is due.

  4. Immediate Cancellation Rights: In certain circumstances, you may cancel the service immediately and without charge if:

    • The service provider has breached a material term of the contract and failed to rectify the issue within 7 daysof being notified.
    • We make changes to the terms of the contract that materially disadvantage you.
    • The service provider is affected by an Event Outside the Provider’s Control, though if this results from your own failure to meet your obligations, you will still be required to pay for services rendered up to the cancellation point.

  5. Costs of Materials: If materials have already been purchased by the provider for the delivery of the service, and you cancel, you will be responsible for paying for any materials that were purchased but not yet used. These costs will either be deducted from your refund or invoiced to you. If the provider fails to comply with the terms, you will not be liable for these material costs, except where the failure is due to circumstances beyond the provider’s control.

14. Provider’s Rights to Cancel and Refund Entitlements

  1. Consumer Protection Considerations: The rights granted to you as a Consumer (outlined above) will always take precedence over the provider’s rights to cancel or alter the services under this clause.

  2. Provider’s Right to Cancel Prior to Service Commencement: The provider has the right to cancel the services if an Event Outside the Provider’s Control occurs or if critical personnel or materials necessary for the service are unavailable. In such cases, Jelp will inform you promptly.

  3. Provider Cancels After Service Commencement: If, however, the provider has already begun preparatory work when it is forced to cancel, no charge will be levied on you, and any advance payments will be refunded in full.

  4. Cancellation of Regular Services: For services delivered on a regular or recurring basis, the provider may cancel the services with a minimum 30-day written notice. If any advance payment has been made, a refund for unprovided services will be issued.

  5. Immediate Cancellation by the Provider: The provider may cancel the services immediately under the following circumstances:

    • You fail to make payments when due.
    • You breach the terms of the contract in a material way and fail to correct the breach within 7 days of receiving a written notice.

  6. Materials Costs in Provider’s Cancellation: If the provider cancels and has purchased materials, you will be responsible for paying for any materials already purchased and used in the provision of the services. These costs will be deducted from your refund or invoiced directly if no refund is due.

15. Employment and Contractual Restrictions on Service Providers

  1. Non-Solicitation of Providers: You agree not to directly engage, or offer employment to, any of the service provider’s employees or subcontractors involved in providing services to you, for a period of 6 months following the completion of the contract. This is to protect the significant investments made by Jelp in the recruitment and training of these providers.

  2. Breach and Liquidated Damages: Should you breach this provision, you agree to pay a liquidated damages fee of AUD 1000, representing a genuine pre-estimate of the losses incurred by the breach.

  3. Enforcement of this Clause: Any breach of this provision will result in the immediate liability of this sum, and the payment will be demanded upon notice. Jelp reserves the right to deduct this sum from any amounts it holds on your behalf related to the services.

16. Contacting Jelp

  1. Customer Support: If you have any queries or wish to address any issues, please contact our customer support team using the contact details listed below:

    • Postal Address: 8 Rippon Grove, Brighton, VIC 3186, Australia
    • Phone: 1300 00 JELP
    • Email: support@jelp.com.au

  2. Written Notices: Any formal

About Jelp

Jelp is Victoria’s go-to solution for top-quality housekeeping and skilled tradesperson services. We Specialise in plumbing, carpentry, bathroom renovations, waste removal, and more, making it easy to maintain and improve your home with one trusted provider. Our reliable, professional team is dedicated to delivering exceptional results and convenience, helping you save time and enjoy a worry-free home.

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