Privacy Policy

Privacy Policy
Last updated: November 14, 2024

At Jelp, your privacy and the protection of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you interact with our website and services. By using our website or engaging with any of our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal and non-personal information from users in various ways. This includes, but is not limited to, when users visit our website, fill out forms, respond to surveys, register for accounts, make purchases, or engage with other features and services we provide on our platform.

Specifically, we may collect the following types of personal information:

Personal Details: Your name, email address, phone number, and mailing address.
Account Details: Information you provide when creating an account or placing an order, such as preferences, communication history, and service requests.
Transactional Data: Details related to any transactions you complete on our site, including payment information (which is securely processed through a trusted third-party provider).
Technical Data: Information about your device, browser, IP address, and activity on our website, which is collected through cookies and other tracking technologies.

While you can browse our site anonymously, certain actions such as placing an order or registering for an account may require you to provide identifiable information.

How We Use Your Information

The information we collect from you may be used in several ways, including:

To Improve Our Website and Services: We continually analyse user feedback and activity to refine and enhance the content, features, and user experience of our site.
To Process Transactions: When you place an order or engage in any purchase activity, your personal information is used solely for processing and fulfilling your request. We will never sell, trade, or transfer your personal details to other companies for unrelated purposes without your explicit consent, except for purposes directly related to the delivery or completion of the service you requested.
To Enhance Customer Experience: The information you provide allows us to better understand your preferences, improving our ability to personalize your interactions with us and provide more efficient customer support.
To Send Communications: With your consent, we may use your email address to send you updates, offers, promotions, or information about products and services that may be of interest to you. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails.

How We Protect Your Information

Your privacy and security are paramount to us. We have implemented robust measures to ensure that your personal data is kept safe and secure:

Encryption: We use advanced encryption protocols to safeguard sensitive information such as payment details. Any financial transactions you make on our site are handled through a secure, third-party payment processor, and your data is never stored on our servers unless specifically required.
Security Features: Our website employs a variety of security technologies to protect your data during transmission and storage. These include firewalls, data encryption, and secure access controls to prevent unauthorized access or breaches.
Access Control: Only authorized personnel with specific access rights are allowed to view or handle your personal information, and they are required to maintain its confidentiality.

Cookies and Tracking Technologies

To provide a better user experience, we use cookies and similar tracking technologies on our site. Cookies are small text files stored on your device by your web browser. These cookies help us:

Remember your preferences and settings for future visits.
Improve website performance and analyse trends in site usage.
Personalize content and advertisements based on your interests.

You have control over how cookies are handled on your device. You can choose to disable cookies or receive notifications whenever cookies are being used. However, please note that disabling cookies may affect the functionality of some website features, including the ability to complete transactions online.

If you prefer, you can opt to interact with our services by contacting customer support directly via phone or email.

Disclosure of Your Information

We are committed to safeguarding your personal information. We do not sell, trade, or share your personally identifiable information with third parties for their own marketing purposes. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, conducting business operations, or providing services to you, provided these parties agree to maintain the confidentiality of your data.
Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Aggregated Data: We may share non-personally identifiable information (such as website traffic data, demographic statistics, or usage trends) with partners, advertisers, or other third parties for marketing, analysis, or business purposes.

Australian Privacy Compliance

In compliance with the Australian Privacy Act 1988, we have implemented measures to protect the privacy of Australian users. We will not disclose your personal information to external parties without your consent, unless required for the purposes outlined in this policy. Additionally, we adhere to PCI DSS (Payment Card Industry Data Security Standard) guidelines to ensure a secure environment for processing payments.

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make any significant changes to how we collect or use your information, we will notify you by posting the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Your Consent

By accessing and using our website or services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to reach out to us using the contact details provided on our website.

This Privacy Policy aims to offer transparency about how we handle your data and ensure that your personal information remains safe with us. Your trust is essential, and we are committed to always providing a secure and user-friendly experience.